SPA Customer Care Engineer 客户服务工程师 What are my responsibilities? 1. Collaboration in the framework of Customer Care (Product Maintenance): Clarification of customer enquiries with feedback to the customer, reproduction and analysis of customer problems (faults); 2nd level support (support of customer project teams) - Fault detection - Support in respect of production acceptance and customer acceptance - Support to the project team during release/upgrades 2. Responsible for local hotline dispatch (24H/7D), supply the solutions to customer on the phone, input the tickets to Footprint system. 3. Compilation of test configurations and parameterizations, call-back to customer according to level of priority (2h /1d /3d) 4. Retrieving further information from the customer in order to clarify a defect, informing the customer about available "maintenance releases" 5. Development of "work a round" for customer problems, entering field defects into the defect data base, entering inputs into the Footprint system. 6. Transfer of field defects/quality issues to QM/PM Maintenance, participate at monthly "Information Exchange Meeting - QM / PM Maintenance / System Engineer" (discussion of indicated customer problems / requests regarding product update/upgrade) What do I need to qualify for this job? * Bachelor’s degree in Power Automation, Electrical Automation, Protection Relay * Protection relay configuration and test is preferred. * Site service experience is preferred. 职能类别：FAE 现场应用工程师