Job description: 1、Contact window of in-warranty complaints, capture and document complaint information required to investigate complaint effectively. 2、Facilitate internal analysis of complaint to have comprehensive, robust and fair solutions to customer. 3、Coordinate the bidirectional communication (e.g., phone call, meeting) with customer and internal, provide the solution to customer and track the result till complaint closing. 4、Handling of claims by complying with defined procedures and meeting KPIs. 5、Ensure the efficient and accurate complaints database, to support the further analysis and lessons learned 6、Observe and alert internal in case of any repeat issues or trends while claim handling Qualification： 1、Bachelor Degree in engineering； 2、At least three years working experience in quality or customer complaint dept; 3、Good accountability, good communicator; 4、Analytical, and can work under pressure.