GBS P2P Specialist-ES (Procurement/SRM Hotline) 采购专员-采购/SRM热线 Job Location Suzhou What are my responsibilities? · Respond to customers and users queries, issues via telephone or e-mails as per time schedule defined · Record and follow up tickets from creation to closure for all inbound calls/emails in ticket tool · Dispatched/allocate incident to appropriate service line experts for knowledge escalation resolution · Monitor incidents, issues, requests and ensure resolution is provided on a timely basis and subsequently close the incidents, issues, requests · Customer satisfaction evaluation follow up · Other tasks assigned by supervisor e.g., documentation, data maintenance, Internal/External RPA/App Maintenance, etc. What do I need to qualify for this position? · Good communication skills; · Be responsible and customer oriented; · Ownership mindset · High working efficiency · Be able to work under pressure during peak season · Be willing to learn and quick learning · Bachelor or above, Commerce, SCM, Logistics or IT related major is preferred · Customer service working experience preferred · Fluent English in Reading