Job Description
The HR Admin Associate is responsible for the execution of assigned task to support candidates, hiring managers, and other human resources teams in the Regional Service Center. This person provides support to the region and countries which may include, coordinating background and reference checks, initiating provisioning for new joiners, collection and filing of onboarding documents.
The HR Admin Associate demonstrates customer service orientation and knowledge of Human Resource processes and related systems to perform responsibilities, operating as a liaison with candidates, the regional and global HR service center teams, and external vendor as applicable.
• Access enabling technology to perform the collection and filing of onboarding documents, coordination of background and reference checks and initiating provisioning for new joiners.
• Fully document the transaction in case management system including the communication with customers.
• Respond to new hires and stakeholders’ requests, inquiries, and concerns with superior level of quality.
• Provide timely follow-up and resolution to customers and stakeholders’ need.
• Ensure that KPI and business performance goals are performed and met.
• Escalate complex transactions to appropriate team/ tier for resolution or contact third party vendors as appropriate.
• Raise any system or process issue to J