瑞士公司订单客服Customer experience representative
劳动合同首签中智一年
•Act as main customer contact, responsible and accountable for managing day-to-day enquiries and all order-related activities. Proactively feedback in the event of deviation.
•Ensure a seamless and timely order management flow in close collaboration with planning team.
•Coordinate and maintain effective communications with internal stakeholders (such as commercial, logistics, quality and other cross functional teams) concerning customer requirements, issues and feedback.
•Strengthen customer intimacy by developing solid relationships, understanding customer needs, proactively addressing issues, and providing satisfactory solutions.
•Actively work on O2C process improvement with smart / digital solutions.
•Maintain service levels according to business priority.

We bring
•A rich history and a promising future of bold scientific innovation and passionate creation with our customers;
•A space to grow by encouraging and supporting curiosity and an open mindset;
•A culture that prioritizes safety and well-being, both physically and mentally;
•Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;
•A firm belief that working together with our customers is the key to achieving great things;
•An eagerness to be one team and learn from each other to bring progress to life and create a better future;

Skills and qualifications required :
*At least 3 years in customer service, e-commerce or similar with deep knowledge of supply chain operations and industry trends.
* Strong analytical skills and familiar with SAP ERP, MS Office.
* Knowledge on project management and/or digital tools (CRM, EDI, RPA, Python) is a plus.
* Fluent English in both oral and written.
* Skilled at working in a fast-paced environment open to constant change in demands.
* Proactive, positive, adaptive, responsible, and organized.