What you will do
● Leads the collection process for assigned customers including but not
limited to:
Contacts customers by phone, email, visit to recover a debt;
Keeps detailed notes and records of all communications and actions.
Follows collection strategy to keep 0 miss on the AR tool assigned activities,
calls, emails, dispute identifications, escalations, demanding letters and
legal/3rd party assignments, etc..
Works closely with related team, sales, operation team, to push difficult
customers.
Meets the monthly cash collection and past-due reduction targets by the region.
● Works closely with related team to make sure payment applied accurately
and timely
● Works closely with related team to solve the billing/documents issue in a
designed time frame.
● Works closely with related team to push the dispute, eg, job, delivery,
etc.. resolved in the designed time frame
● Investigates billing errors and disputes and works with related teams to
improve the process.
● Collaborates with legal team / lawyers if legal action is required.
● Cash collection forecast accurately
● Past-due reduction month over month
● Oversee both front and back end process to improve the overall process

What we look for
● Worked as a collector
● Leadership mindset and teamwork spirits
● Excellent coordination skills
● Fluent in English
● Strong understanding of billing and collection processes.
● Outstanding communication and interpersonal skills.
● Highly skilled in negotiation
● In-depth knowledge of laws and policies related to debt collection.
● Good administrative skills and SAP knowledge is a plus.