该岗位要求英语和日语流利。

The Payroll Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:
61 Ensures that the processes are performed in accordance with set procedures and in compliance with the corporate governance. Accountable for ensuring processes are performed in accordance with agreed procedures while meeting all accuracy, timeliness, satisfaction and NPS metrics.
61 Actively participates in and delivers on actions from huddles and team meetings.
61 Escalates issues to the Manager/Team leaders and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure.
61 Actively participates in discussions to simplify, streamline, re-engineer, automate and/or outsource processes to increase efficiency, reduce complexity and eliminate unnecessary cost. this includes but not limited to utilizing PCT and other tools to make process more standardized and efficient, with controls in place Contribute to a culture of continuous improvement within HR Benefits Operations to support achievement of productivity goals.
61 Actively monitors customer and HR partner satisfaction feedback and Business Performance Metrics to identify pain points and identify solutions / actions with team members/team leaders to improve the customer experience.
61 Ensures the operating manual procedures are reviewed and updated yearly and when necessary.
61 Meet agreed SLA for Accuracy and TAT for Benefit Ops related processes (statutory benefit , Corporate benefit , invoicing and accounting )
61 Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications
61 Bachelor’s degree/University degree or equivalent experience
61 Specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.
61 Has a minimum of 2 years' work experience handling Benefit Operations including Pension, Insurance and other allowance, Accounting or payroll. Japan and China related experience is preferred.
61 Fluent in Japanese and English in both written and verbal communication to conduct better communication and engagement.
61 Proficient in MS Applications (Word, Excel, Power Query, Macro)
61 Working knowledge of HR systems including Workday, payroll and accounting systems highly desirable
61 Strong interpersonal skills
61 Able to handle high volume of work and adaptable to change
61 Able to plan and manage own time, works with minimal supervision
61 Able to rapidly learn technical and business techniques and knowledge
61 Mature and with strong attention to detail
61 Strong thinking and problem solving skills – able to analyze errors/complex situations and identify appropriate solutions
61 Mature and with strong attention to detail and positive attitude.