岗位职责：
1、80Managing the reception for the VIP guest of owner office effectively and efficiently.
有效、高效的组织业业主集团贵宾客人的接待工作。
80Ensures that the guests are communicated with and assisted in an efficient, warm and professional manner by all team members.
确保所有人员以有效、热情和专业的方式与客人洶通及帮助客人。
80Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction.
主动查看客人的意见和反馈，将意见和反馈传递给团队成员并采取措施提高客人满意度。
80Have full knowledge of all products and services provided by the resort and in the local area.
熟悉酒店及周边地区的产品知识和所具备的服务。
80Inform the respective departments of special guest or group needs and requirements to ensure guest satisfaction.
告知其他部门客人或团队的特殊需求，确保客人满意度。
80Establishes and maintains close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
与酒店各部门建立并维持友好的工作关系，确保***化合作、生产力、士气和为客人提供的服务。
80Develops relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
与客人、回头客以及团队联系人等建立良好的关系，为其提供个性化宾客服务。
80Makes suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction.
为整体运营情况的改善提供建议，着重于提高客人满意度。
80Attends training on handling required emergency procedures and basic *** aid in the case of emergency or guest illness.
参加紧急情况处理程序及基本急救培训，如果发生紧急事故或遇客人生病可以进行处理。
80Works flexible hours and schedules according to hotel and departmental requirements.
根据酒店和部门的要求，工作时间和安排灵活。
80Assist with other job related duties when requested by the hotel.
协助其他与工作相关的任务。
80Ensures guest information is kept confidential at all times. No personal or private information about resort guests including room number and arrival and departure dates is to be given out to third parties
确保在任何时候对客人的信息保密。勿将客人的私人信息如房间号、到店和离店日期与第三方公司分享。
80Consistency monitors of service quality, escalating any major problems/complaints to Senior Management
监督服务质量，将重要的问题和投诉上报给高级管理层。
Qualifications 资格要求
Minimum 3 years experience in the same position in international five star hotels. with fluent oral and written English
至少在国际级别五星级酒店担任相应职位达3年以上，英文听说读写俱佳。