Responsibilities: Member of global service team 2nd level ticket processing in our global Teamcenter / NX environment ART (Agile Release Train) support in the development environment of the respective Teamcenter systems Documentation of tickets in our global helpdesk system Analysis of Demands/Bugs in Teamcenter / NX Creation of bugs in case of errors in Teamcenter / NX Detection and root-cause analysis in the event of repeated errors Creation of KB articles in a global Knowledge base system Workflow monitoring (monitoring of ongoing workflows and proactive actions in case of problems) Dispatcher Monitoring (monitoring of dispatcher translations and proactive action in the event of problems) Structuring of requirements from demands and tickets Local support of employees in Teamcenter / NX area Requirements: At least Five years MNC related experience Teamcenter Engineering - expert Level NX Engineering - expert Level BOM Management in Teamcenter - advanced Level Teamcenter Workflow Using