Major Tasks/主要工作内容: - Ensure immediate clarification of all quality related issues arising at our customers. - Investigate quality issues immediately at customer site. - Inform responsible quality engineer about details. - Co-ordinate all necessary activities within quality and operation departments to get quick response on customer questions/complaints. - Co-operate with manufacture engineer, sales and key account manager to decide about containment and corrective actions. - Provide feedback to customer about improvement actions. - Work with onsite team for CIPs and key projects. - Implementation and follow on customer related system such as spec review, DLR, etc. - Other Job assignment from superior. Requirements/任职要求: - Bachelor degree or above, engineering background, experience in related industry preferred - Experience in quality standards (ISO9001/ISO14001/OHSAS18001) - Fluent in English, strong analytical skills - Communication and social skills - Ability to represent the company to customers - At least 5 years of experience in quality - Track record in a related industry (substrate/semiconductor/PCB)