Job Scope and Responsibilities 工作范围及职责 • This position is responsible to provide dedicated account support services to a key client. The individual ensures smooth and fully compliant freight bill audit and payment operations. •该职位负责为重要客户提供专属的账户服务支持。申请人需熟练掌握并熟悉货运票据的审计和支付流程。 Key Responsibilities 主要职责 • Audit Operations: •审计操作: a. Manage exceptions and invoice resolution, working with multiple parties a．与多方合作，处理突发事件和发票事宜 b. Support new carrier onboarding b.协助新的承运人船上交货 • Data Analysis: •数据分析: a. Gather data for metric reporting from all tools available within system 从系统内所有可用的工具收集指标报告所需的数据 b. Analyze data to provide actionable insights 分析数据，提供可行的见解 c. Provide both summarized and detailed information on results of the data analysis 提供有关数据分析结果的概要和详细资料 d. Based on analysis, provide recommendations on process/system improvements 基于分析，提供流程/系统改进的建议 e. Develop a thorough understanding of the role of all departments to the process 全面了解所有部门在业务流程中的作用 f. Define reporting requirements for client programming/IT with regards to metrics 定义客户编程/IT有关指标的报告要求 g. Test system and reporting 系统测试和报表 • Client Communication 客户沟通 a. Communicate with business locations, external supplier and department 与当地的客户，外部供应商和部门沟通 b. Initiate contact through visits to their locations or through telephone calls, emails and web-meetings as defined by departmental standards 通过实地拜访或以电话、邮件和网络会议的形式联系他们 • This position is essential to be dynamic to perform additional responsibilities as assigned by reporting manager 该职位需要积极主动地执行上级分配的额外职责 Education