About This Role
This role will be reporting to the Assistant Customer Services Manager, you are responsible to build and enhance strong relationships with customers. You will act as a central point of contact for all external customers, providing normal day-to-day customer services, order processing, work closely with shipping team for delivery arrangement and after-sales service.

工作内容
1. 处理客户和内部相关的日常事务。
2. 订单录入以及处理订单交期相关问题，以确保发货安排的完整性和及时性。
3. 作为客户的联系窗口，解决与订单、发货和交货相关的问题。
4. 为销售团队提供相关的销售支持。
5. 处理上级安排的其它相关工作并遵从部门内部的安排。

工作要求
1. 大专、本科或同等学历。
2. 2年以上进出口、国际贸易相关工作经验。
3. 有使用ERP等系统经验，SAP优先。
4. 良好的英语和普通话书写和口语能力，能用广东话交流优先考虑。
5. 熟练使用Office办公软件(Excel, Word, PowerPoint)。
6. 良好的沟通能力，求知欲强，并具备良好的团队合作精神。
7. 抗压能力强，并享受在快节奏环境中工作的挑战。


Responsibilities
1. Dealing with customers and internal stakeholders on a day-to-day basis
2. Directly manage run-rate orders and coordinate order fulfilment issues to ensure completeness plus timeliness of the shipment arrangement
3. Act as a *** contact point for customer complaints, issues, resolve issues related to order, shipment and delivery
4. Provide sales administrative support to sales team
5. Handle any ad hoc assignment from the superior

Requirements
1. Advanced / Higher Diploma in any field or equivalent.
2. Minimum 2 years of relevant working experience.
3. Must have experience in using integrated system to process sales transactions, SAP preferrable.
4. Good command of both written and spoken English and Mandarin, able to communicate in Cantonese will be an advantage.
5. Proficient in Microsoft Office Applications (Excel, Word, PowerPoint).
6. Good communication skills, eager to learn and a good team player
7. Able to work under pressure and relish the challenge of working in a fast-paced environment